Top category win for TSC in European Call Centre Awards

Scottish company’s quality work with Vodafone is recognised
SCOTLAND’S largest contact centre company Telecom Service Centres have won one of the most prestigious categories in the European Call Centre Awards 2006.

TSC have won the highly regarded Best Outsource Relationship category for their work with mobile phone giants Vodafone.

TSC, the UK’s largest independent contact centre company, have nine sites spread over the UK, but the Vodafone work is handled by their Rothesay and Dunoon operations.

Staff from both these sites joined local business manager Mark Ross at the award ceremony which is part of the annual Call Centre Expo in Birmingham.

By the very nature of the contact centre business, the Best Outsource Relationship is invariably one of the most sought-after prizes, and TSC had to compete with around 40 other entrants in that category.

The awards are run in conjunction with Contact Centre Focus magazine and CCF assistant editor Mike MacEacheran praised the quality of the TSC/Vodafone entry.

“The judges were very impressed by the high standard of TSC work and the obvious high regard in which Vodafone hold them. It really is a relationship where client and customer work at optimum level.”

TSC Chief Executive Officer Ken Hills was delighted at his company’s success.

“Once again TSC staff have made me very proud of their achievements,” said Hills. “This award underlines the quality of employee we recruit throughout our organisation and emphasises their ability to deliver precisely the high level of service that our clients have come to expect.”

Mark Ross, Business Manager for TSC’s successful Rothesay and Dunoon operations, paid particular tribute to his staff – highlighting the ease with which they adapted to the varying demands of the job.

“The Vodafone account has grown considerably since it first came to TSC,” says Mark. “But our staff have met and surpassed every challenge that has come their way.

“Early in our relationship, Vodafone realised how professional we were and that they could trust us to implement all their requirements.

“That initial trust has led to an ideal open relationship between the two companies

That has benefited both organisations and has now been recognised by the industry.

“It is a tremendous achievement.”