More Jobs in Dearne Valley as TSC land new HBOS contract

Telecom Service Centres have brought a new name - and new jobs - to their rapidly expanding Dearne Valley operation.

TSC have won an important new telemarketing contract for financial giant Halifax Bank of Scotland and will run the HBOS business from their Sales Centre of Excellence which is based in the Dearne Valley site.

This latest business win continues the remarkable growth TSC have achieved since taking over the former T-Mobile operation at Dearne Valley in November 2004 and adding it to their nine-strong UK-wide network of contact centres.
Prior to the TSC take-over, there were only 320 employees at Dearne and worries that some of these would be lost overseas.

Not only have TSC safe-guarded these original jobs they have brought in a steady stream of new business and expanded the workforce to just over 670. They are confident that the new HBOS contract will be the catalyst that takes numbers close to 1000 as their telemarketing business expands.

While rightly proud of their customer service skills, TSC have recognised their customers need for a strong Telemarketing capability, and have invested heavily in bringing this to the Dearne Valley centre.

As recruitment for this contract begins, the company are confident that their Sales Centre of Excellence will expand as the HBOS contract increases and other new clients come in.

TSC’s Chief Executive Officer Ken Hills is delighted at this latest piece of new business.

“I am very pleased that we have been able to attract a client of the stature of HBOS to our Dearne Valley operation,” said Hills. “This is a reward for the skills and enthusiasm shown by the staff since we took over and I look forward to bringing more business to our Sales Centre of Excellence there.”

Peter Jennings, Head of Retail Contact Centres for HBOS Personal Lending said, “We are delighted to be working closely with TSC’s Sales Centre of Excellence in Dearne Valley and look forward to an exciting and mutually beneficial relationship with a company which has a great drive and energy.”
Recruitment starts immediately with the company determined to bring in top quality personnel.

“We are looking to hire sales expertise at all levels,” says Marilyn Barnes, TSC’s Head of Telemarketing, who is responsible for their Sales Centre of Excellence. “It made sense to bring this new account here as we have been very impressed by the quality of the personnel we have recruited here in the past.

“For experienced candidates the basic pay rates are at the top end of the scale and there are additional incentives and benefits packages.

“We are looking for people with energy, flair and a proven track record in sales, who want to be part of a go-ahead team. There is a great camaraderie in the centre at Dearne Valley and the company ethos is that we want our staff at all levels to maximise their earning potential.”