Growing the TSC Team

For staff in our contact centres, the GROW programme sets out clearly defined performance standards and goals, a consistent way of reviewing KPIs and offers opportunities for individuals to improve their performance.

This initiative empowers advisers to take ownership of their personal development and skills training by offering a variety of learning pathways to support each individual’s performance.

Reward and recognition is an important aspect of this scheme. At TSC, we reward our highest achieving employees and always recognise exceptional improvements in individual performance.

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