Financial Services Case Study

Tesco Personal Finance Ltd

Challenges
To provide an additional resource to meet the growing requirements of newly released financial products, such as Personal Loans, Savings and Credit Cards. 

Solution

• TSC was already connected to the Royal Bank of Scotland system used by Tesco Personal Finance (TPF) for loan application handling
• This meant we are ideally placed to meet all of Tesco’s loan application requirements
• Our extensive IT services also provide quick and efficient solutions for advertising response handling and fulfilment  

 Results

• TSC is now included in the call plan for handling loan applications
• TSC has also established an information line and fulfilment service for potential Savings and Credit Card customers

Company Overview

• Tesco Personal Finance is jointly owned by Tesco Stores and the Royal Bank of Scotland
• Tesco operates a highly successful Club Card loyalty scheme
• Tesco’s values programme is applied to all its dealings with customers
• Tesco continues to be one of the leading supermarket groups in the UK and is currently involved with overseas expansion both in Europe and the Far East

Project Background

• Up to 60 TSC staff at our Dunoon contact centre are involved in Tesco Personal Finance work.
• Lines are open seven days a week between 8.00am and 10.00pm.

Why Tesco Personal Finance chose TSC

• Our ability to provide a flexible service
• Proven banking expertise
• TSC’s excellent reputation for high quality, contact centre support staff
• We deliver proactive IT solutions to address unique situations and react quickly to changing business requirements

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