TSC earn FSA approval
December 2004

Telecom Service Centres, Scotland’s largest contact centre company, have been recognised as an authorised person by the Financial Services Authority.

This coveted FSA recognition further strengthens TSC’s position as a leading outsourcer in the financial services sector where they have a number of Blue Chip clients.

The FSA have regulated mortgage business from 31st October 2004 and will regulate general insurance business from 14 January 2005 and TSC had to meet some rigorous approvals before earning their FSA accreditation.

Regulation requires commitment to good business practices and to giving consumers a fair deal. The FSA have four statutory objectives: To secure the appropriate degree of protection for consumers; to maintain market confidence; to reduce financial crime and to promote public understanding of financial services.

Before any firm or individual is authorised by the FSA, they must show that they can satisfy the standards required by law.

TSC’s Chief Financial Officer Dean Hartley is delighted that the company were one of the first outsourcers to achieve this accreditation.

“This emphasises our expertise in the financial services sector. It shows our staff have the knowledge and integrity to work in what is now a highly regulated sector.

“This will help us retain and develop quality business with our present financial services clients and, hopefully, expand our role in that sector.”